Privacy Policy

1. Data Controller

The entity responsible for the processing of your personal data (the "Controller") is Bambochezone Pty Ltd, represented by Director Grace Nguyen, located at 142 St Georges Terrace, Perth WA 6000, Australia. For any enquiries regarding your data, please contact us at [email protected].

2. Data Collection and Purposes

We collect personal data only when you voluntarily provide it to us. This includes:

• Contact Form: Name, email address, and the content of your enquiry.
• Direct Communication: Information provided via email or telephone calls regarding project specifications.
• Project Files: Audio stems and metadata necessary for the execution of mixing and mastering services.

The purpose of this collection is to manage your orders, provide technical support, and communicate regarding the delivery of your audio masters, as outlined in our Terms and Conditions.

3. Legal Basis for Processing

Our processing of your data is based on the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). Specifically, we process data to fulfil a contract (your order) or based on your explicit consent provided when submitting a form. We adhere to the Spam Act 2003 (Cth) regarding any electronic communications.

4. Third-Party Processors and International Transfers

To ensure the functionality of our website, we use the following service providers:

• FormSubmit (formsubmit.co): This service processes our contact form submissions. FormSubmit is located in the USA. By using the form, you acknowledge that your data is transferred to the USA. FormSubmit provides data handling guarantees according to the laws of its jurisdiction.
• Micron 21 Pty Ltd: Our website is hosted by Micron 21 Pty Ltd, located at Unit 2, 7 Eastspur Court, Kilsyth South VIC 3137, Australia.

In accordance with APP 8, we take reasonable steps to ensure that any overseas recipient does not breach the Australian Privacy Principles.

5. Data Retention and Storage

Personal data is stored securely and kept only as long as necessary to provide the service. Project files and associated communication are stored for a period of 12 months after the completion of the project, after which they are permanently deleted unless otherwise agreed. Your consent for data processing is stored in your browser's localStorage under the key bmch-consent for 180 days.

6. Your Rights as a Data Subject

Under the Privacy Act 1988 (Cth), you have the right to:

• Request access to the personal information we hold about you.
• Request the correction of inaccurate or out-of-date information.
• Request the deletion of your data once the contractual obligations are met.
• Withdraw your consent for communication at any time.

7. Complaints and Supervision

If you believe your privacy rights have been violated, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC): GPO Box 5288, Sydney NSW 2001, or via https://www.oaic.gov.au.

Any legal disputes arising from the processing of data shall be subject to the exclusive jurisdiction of the courts in Perth.

8. Contact Information

For all privacy-related matters, please contact the Data Controller:

Bambochezone Pty Ltd
142 St Georges Terrace, Perth WA 6000
Phone: (08) 6489 5424
Email: [email protected]